How Voice AI Is Transforming Banking & Insurance

Building a Voice AI agent is getting easier. But getting a bank or insurance company to trust it with thousands of customer conversations? That's a different challenge altogether.

A great demo might get you a meeting. A successful POC might get you through the door. But neither guarantees your AI product will reach production.

That's something Uttam Tiwari and Omkar Raikar, co-founders of Desible.ai, have learned firsthand.

Fresh off raising ₹32 crore in a Seed Plus round led by Prime Venture Partners, Desible.ai is building an agentic AI platform that goes beyond voice bots to automate entire workflows for regulated enterprises.

In this episode of the Prime Venture Partners Podcast, Gaurav Ranjan sits down with Uttam and Omkar to discuss what it takes to build and sell agentic AI in Indian BFSI, from product engineering and compliance to enterprise sales and scaling beyond the first use case.

Episode Timestamps
00:00 Introduction to Uttam, Omkar and Desible.ai
05:16 Why Voice AI is only the beginning
07:40 Why Desible.ai chose insurance workflows
14:14 Voice AI vs traditional IVRs and chatbots
18:01 Why the founders chose the harder BFSI market
21:04 Building trust, security and compliance into enterprise AI
25:42 What Indian enterprise buyers prioritise
38:33 How enterprise AI evaluation criteria are changing
40:18 Why AI POCs don't always reach production
44:19 Voice AI pricing and the race to the bottom
48:34 How to land and expand within enterprise accounts
52:47 The realities of enterprise sales in India
57:53 Is Voice AI overhyped or underhyped?
01:01:07 Why Indian Voice AI companies could become global leaders
01:07:35 What changes after raising venture capital

For Uttam and Omkar, building enterprise-ready AI goes far beyond making voice agents sound human. It means solving complex engineering challenges, from multilingual conversations and interruption handling to deterministic workflows, backend integrations and BFSI compliance.

They also get into why impressive AI demos often fail to reach production. One of their biggest lessons? Your champion may not be your buyer. Getting an enterprise deal across the line means navigating InfoSec, legal teams, budgets and multiple decision-makers.

The conversation also explores how Indian BFSI buyers evaluate AI solutions, why competing on cost per minute can become a trap, and how Desible.ai is approaching workflow-based automation rather than simply selling voice calls.

For founders building AI products, selling to large enterprises or exploring AI adoption in banking and insurance, this episode offers great insights into what it takes to move from POCs to production.